Please report any discrepancies /shortages or damages on your order within 48 hours of delivery.
We will give a full refund on any faulty or damaged goods if reported withing 28 days of purchase
If you change your mind about any product you can return to us within 28 days( carriage at customers expense) for a refund once returned in full unopened cartons (with the exception of seasonal products- see below ). Refunds however will be done at the current price listing at the time of return , as occasionally a small percentage of our products can fluctuate due to exterior factors such as currency fluctuation - freight cost fluctuations etc.
Seasonal products - for example ( Christmas decorations, easter products , halloween & the like ) can't be returned after the season has ended unless faulty or damaged, but you can return within 7 days of purchase , if returned before the particular season has ended .
Unique items - occasionally we have unique fast moving items which we use air freight to import - Some of these items can fluctuate in price if eventually we ship them by sea . For these items , we can refund withing 14 days of purchase , but they will be refunded at our current list price at the time of return.
You will have an option before checking out to choose "no delivery required , will collect from eurogeneral"
If you choose this option you may collect your order from our head office on lower ballymount road dublin 12.
We will notify you when the order has been picked and is ready for collection . We only hold orders for a maximum of 5 working days after it's been picked .
Goods can be collected from 9am until 5.30 pm excluding lunch time monday to friday ( we close for lunch from 1pm until 2pm)